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	<title>Norman Ralph &#187; Broadband</title>
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	<link>http://www.normanralph.com</link>
	<description>Musings, News and Achievements</description>
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		<title>First Day</title>
		<link>http://www.normanralph.com/2008/07/31/first-day/</link>
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		<pubDate>Thu, 31 Jul 2008 12:14:40 +0000</pubDate>
		<dc:creator>Norm</dc:creator>
				<category><![CDATA[Work]]></category>
		<category><![CDATA[Broadband]]></category>
		<category><![CDATA[Job]]></category>
		<category><![CDATA[O2]]></category>

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		<description><![CDATA[Yesterday was my first day in O2&#8242;s Home Broadband call centre. Now, although I have worked in a number of call centres before, doing a variety of jobs, this is the first time I have been a little nervous walking onto the floor. The reason for this is that all the other call centre work [...]]]></description>
			<content:encoded><![CDATA[<p>Yesterday was my first day in O2&#8242;s Home Broadband call centre. Now, although I have worked in a number of call centres before, doing a variety of jobs, this is the first time I have been a little nervous walking onto the floor. The reason for this is that all the other call centre work has been relatively mindless &#8211; selling, or data entry etc, whereas this one actually requires some technical knowledge and real problem solving skills. luckily it is also the world&#8217;s quietest call centre. Just over 2000 calls in a day! I have worked in places where that is less than an hour&#8217;s work!</p>
<p>After a welcome meeting fromt he grad bay manager, we went out and took real calls. Luckily (or frustratingly) most of the calls I got were relatively easy, mainly sales enquiries and package info. Although there were a couple of trying calls which took a little while to solve.</p>
<p>All in all it was a good first day, i can&#8217;t wait to get my teeth into some real problems and hopefully impress enough to move up a grade to 2nd line!</p>
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		<title>We&#8217;re better, connected!</title>
		<link>http://www.normanralph.com/2008/06/11/were-better-connected/</link>
		<comments>http://www.normanralph.com/2008/06/11/were-better-connected/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 11:47:00 +0000</pubDate>
		<dc:creator>Norm</dc:creator>
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		<category><![CDATA[Work]]></category>
		<category><![CDATA[AHS]]></category>
		<category><![CDATA[Broadband]]></category>
		<category><![CDATA[Computing]]></category>
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		<category><![CDATA[Graduation]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[O2]]></category>
		<category><![CDATA[SoC]]></category>
		<category><![CDATA[Uni]]></category>
		<category><![CDATA[Web]]></category>

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		<description><![CDATA[Some of you may recognise the tagline I used for my heading for this post&#8230; that&#8217;s right, it can be seen on some of the O2 advertising from a few months ago. They now own my services! Yep, I now work for O2 part-time in their technical support department for the newly launched O2 Home [...]]]></description>
			<content:encoded><![CDATA[<p>Some of you may recognise the tagline I used for my heading for this post&#8230; that&#8217;s right, it can be seen on some of the O2 advertising from a few months ago.</p>
<p>They now own my services! Yep, I now work for O2 part-time in their technical support department for the newly launched O2 Home Broadband. I am currently in training, which should last for another 6 weeks but it seems like a decent enough job. I am only first line support at the moment, basically a phone monkey, but hopefully some vacancies will open up in second line support soon enough. It is a good place top work in all honetsy, relaxed dress code, good perks and a good bunch of people.</p>
<p>Now, the reason I had to go out and get a job. I have a new house! We signed for it last week and move in around the 23rd June, just after Chris and I get back from the Secular COnference in Edinburgh. It is a really nice house with plenty of room, which is a bugger for wiring it up with networking cable. At the moment it is looking like a good couple of hundred metres!</p>
<p>I will upload some pics of the new house just as soon as I get them off my phone.</p>
<p>Congratulations to all the Computing lot too, they all graduated!</p>
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