Yesterday was my first day in O2′s Home Broadband call centre. Now, although I have worked in a number of call centres before, doing a variety of jobs, this is the first time I have been a little nervous walking onto the floor. The reason for this is that all the other call centre work has been relatively mindless – selling, or data entry etc, whereas this one actually requires some technical knowledge and real problem solving skills. luckily it is also the world’s quietest call centre. Just over 2000 calls in a day! I have worked in places where that is less than an hour’s work!
After a welcome meeting fromt he grad bay manager, we went out and took real calls. Luckily (or frustratingly) most of the calls I got were relatively easy, mainly sales enquiries and package info. Although there were a couple of trying calls which took a little while to solve.
All in all it was a good first day, i can’t wait to get my teeth into some real problems and hopefully impress enough to move up a grade to 2nd line!
Some of you may recognise the tagline I used for my heading for this post… that’s right, it can be seen on some of the O2 advertising from a few months ago.
They now own my services! Yep, I now work for O2 part-time in their technical support department for the newly launched O2 Home Broadband. I am currently in training, which should last for another 6 weeks but it seems like a decent enough job. I am only first line support at the moment, basically a phone monkey, but hopefully some vacancies will open up in second line support soon enough. It is a good place top work in all honetsy, relaxed dress code, good perks and a good bunch of people.
Now, the reason I had to go out and get a job. I have a new house! We signed for it last week and move in around the 23rd June, just after Chris and I get back from the Secular COnference in Edinburgh. It is a really nice house with plenty of room, which is a bugger for wiring it up with networking cable. At the moment it is looking like a good couple of hundred metres!
I will upload some pics of the new house just as soon as I get them off my phone.
Congratulations to all the Computing lot too, they all graduated!
Tags: AHS, Broadband, Computing, Edinburgh, Graduation, Networking, O2, SoC, Uni, Web, Work
